Sondu for Eye, hearing and audiology clinics
Good fit · Schedule + Connect
Book tests, fittings and follow-ups at the correct length.
Tests, fittings and follow-ups require different lengths and preparation. Sondu explains the distinction and books the correct slot. Expected: Better-prepared clients and fewer diary corrections.
Connect organises the enquiry and Schedule offers bookable times for the test, fitting, consultation or follow-up. Keep clinical records, diagnostic results and device programming in the specialist system.
What does Sondu do for eye, hearing and audiology clinics?
For Eye, hearing and audiology clinics, the biggest gain comes from keeping the first question, the next action and the team handover together. Tests, fittings and follow-ups require different lengths and preparation. Sondu explains the distinction and books the correct slot. Expected: Better-prepared clients and fewer diary corrections.
Where the day gets messy
The problem is rarely the work itself.
It is everything around the work: the first question, the missing details, the person who is busy, and the appointment or reservation that still has to be arranged.
- 01 · The interruption
The question arrives while somebody is already working.
Tests, fittings and follow-ups require different lengths and preparation. The customer does not know that the clinic team is with somebody else, on site or away from the desk. They only know they are waiting.
- 02 · The missing brief
The useful details arrive in fragments.
Before anybody can help, the business may need service needed, current device if relevant, first or repeat visit, location and availability. When those sit across messages, screenshots and memory, the same questions get asked twice.
- 03 · The loose ending
The conversation does not become a clear next step.
The goal is the test, fitting, consultation or follow-up. Without a direct route there, a helpful reply can still end as another promise to call back later.
A representative customer journey
From first question to a visible next step.
“Is this a hearing test, a hearing-aid check or a consultation?”
- Step 01 · connect.Bring the supported messages together
Website chat, email, Instagram and Facebook enter one shared queue. The clinic team sees what was asked, who owns it and what has already been said.
- Step 02 · schedule.Offer the correct next step
Create bookable times for the test, fitting, consultation or follow-up. The business controls duration, availability, deposits and reminders rather than negotiating every time by hand.
- Step 03 · bothKeep the handover visible
The details needed before the next step stay attached to the customer journey, so the next person does not start from nothing.
Best product mix
Schedule + Connect earns its place here.
The recommendation follows the actual workflow, not the desire to sell the biggest subscription. Product features vary by plan, and specialist operations remain elsewhere.
Sondu Schedule
€29 / month, from
Your diary, finally working for you.
- Branded booking page on your own domain
- Deposits taken at the moment of booking, at every tier
- Email reminders, unlimited. SMS sold as credits, never bundled
- A waiting list that fills a cancellation on its own
Sondu Connect
€45 / month, from
Every message, one inbox, answered.
- Website chat, email, Instagram DMs and Facebook Messenger in one queue
- The assistant drafts in your voice, a human approves every send
- Live translation both ways, so she reads hers and you read yours
- The inbox knows the diary: her next appointment sits beside the conversation
The honest boundary
What Sondu does not replace.
Sondu can organise approved non-clinical information and appointments. It must never be used as emergency triage or as a substitute for a regulated clinical record.
- Expected direction
Better-prepared clients and fewer diary corrections. That is a direction, not a guaranteed percentage. Compare a real period before Sondu with the same measures after it.
- How to measure it
First reply time, unanswered enquiries, clear ownership, duplicate replies and self booking rate. Then additional useful next steps × your real conversion rate × your average value.
- No invented uplift
No 37 percent, no benchmark harvested from a software blog. Just the numbers this business can verify.
Built for eye, hearing and audiology clinics.
Thirty days free per product, no card at signup, and free migration from whatever you are on now.