Terms of Service

Version 1.0, July 2026. This document is in force and is undergoing routine legal review; any revisions will be published here as version 1.1.

These terms are an agreement between the salon or business named at signup (the "Salon", "you") and FOX & WOLF CB, trading as Sondu, CIF E44679041, of Calle Niagara 63, Local 33, Flamenca Beach Centro Comercial, Orihuela Costa, 03189, Alicante, Spain ("Sondu", "we"). By subscribing to Sondu you agree to them. The Data Processing Agreement at sondu.eu/dpa forms part of these terms.

1. What Sondu is

Sondu provides an online booking platform for salons and barbers: a public booking page, an admin for your team, client records, appointment communications by email, SMS and WhatsApp, reports, and related tools. Sondu is a tool that you operate. You remain responsible for your business, your prices, your availability, and your relationship with your clients.

2. Your account

2.1 You must give accurate business details at signup and keep them current.

2.2 You are responsible for everything done under your login and for keeping passwords and team PINs confidential. Tell us at desk@sondu.eu immediately if you believe your account is compromised.

2.3 You must be a business. Sondu is not for consumers, and consumer protection rules applying to consumer contracts do not apply to this agreement.

3. Plans, pricing and trials

3.1 Plans and current prices are shown at sondu.eu. Prices exclude IVA, which is added where applicable.

3.2 Each product includes a 30 day free trial unless stated otherwise, and no card is required to start. Each tool you switch on begins its own 30 day trial with full access. When a trial ends you choose a plan to continue and a card is taken then, billed monthly by Stripe. You can cancel during the trial and pay nothing. If a trial lapses without a plan, that tool is locked but your settings and data are retained and restored when you subscribe.

3.3 Founding member and other promotional pricing applies for as long as the subscription remains active and lapses if the subscription is cancelled.

3.4 We may change prices with at least 30 days notice, taking effect at your next billing cycle. If you do not accept a price change, you may cancel before it takes effect.

4. Billing and payment

4.1 Billing is monthly in advance through Stripe. You authorise recurring charges to your payment method.

4.2 Metered usage, being AI replies and broadcast emails beyond the allowances published at sondu.eu/pricing, and text message credits, is charged in addition to the plan price at the published unit prices at the rates shown in the Service.

4.3 If a payment fails we will retry and notify you. If payment remains outstanding 14 days after the due date we may suspend the Service until paid. Suspension does not end the agreement or the obligation to pay.

5. Cancellation and termination

5.1 You may cancel at any time from Billing inside your admin or by writing to desk@sondu.eu. Cancellation takes effect at the end of the current billing period. There are no refunds for partial months.

5.2 We may terminate with 30 days notice for convenience, or immediately if you materially breach these terms, use the Service unlawfully, or create serious risk to the platform or other salons.

5.3 On termination, data export and deletion follow clause 9 of the Data Processing Agreement: 30 days to export, deletion within 60 days after.

6. Your data and your clients

6.1 Your client records belong to you. We process them only to provide the Service, under the Data Processing Agreement.

6.2 You are the data controller for your clients. You are responsible for having a lawful basis for the records you keep, for the accuracy of what you enter, and in particular for obtaining your client's explicit consent before recording patch test or allergy information, which is health data.

6.3 You must not upload data you have no right to hold, and you must honour your clients' privacy rights. The Service gives you the tools to view, correct, export, and delete client records.

6.4 We never sell your data or your clients' data, and we do not use it for advertising, profiling, or training of any kind.

7. Messages sent on your behalf

7.1 Appointment communications are sent in your salon's name to your clients. You are responsible for ensuring you may contact the people you enter, and for the content of custom text you add.

7.2 Message delivery depends on third party networks (email providers, mobile networks, WhatsApp). We do not guarantee delivery of any individual message and are not liable for the consequences of a message not arriving. Appointment reminders assist your business, they do not replace your own diary management.

8. Acceptable use

You must not use Sondu to send spam or marketing to people who have not consented, to store or transmit unlawful content, to attempt to access other salons' data, to resell the Service, or to interfere with the platform. We may suspend accounts that do.

9. Availability and support

9.1 We aim to keep the Service available at all times but do not promise uninterrupted availability. Planned maintenance will be carried out at considerate hours where possible.

9.2 Support is by email at desk@sondu.eu, answered on business days. Founding members receive onboarding assistance including data migration as described at signup.

10. Changes to the Service

We improve Sondu continuously and may add, change, or retire features. If a change materially reduces the Service you pay for, you may cancel under clause 5.1.

11. Liability

11.1 Nothing in these terms excludes liability that cannot be excluded under Spanish law, including for wilful misconduct or gross negligence.

11.2 Subject to that, our total liability arising in any 12 month period is limited to the amounts you paid for the Service in that period, and we are not liable for indirect losses, lost profits, lost bookings, or loss of goodwill.

11.3 You accept that a booking platform assists but does not replace your own judgement, including on patch tests, client suitability, and health matters, which remain professional decisions of the Salon.

12. General

12.1 We may update these terms with 30 days notice by email and in the admin. Continued use after that is acceptance.

12.2 Neither party is liable for failure caused by events beyond reasonable control.

12.3 You may not assign this agreement without our consent. We may assign it within a reorganisation of our business.

12.4 These terms are governed by Spanish law and the courts of the province of Alicante have jurisdiction.

Version 1.0, drafted July 2026. Contact: desk@sondu.eu