Sondu for IT support and managed-service companies
Conditional fit · Connect + Schedule
Organise sales and planned-support enquiries, not the whole help desk.
Support requests and sales enquiries mix together, but small teams do not need an enterprise help desk. Sondu separates, assigns and schedules remote sessions. Expected: Fewer lost requests and less switching between inboxes.
Connect organises the enquiry and Schedule offers bookable times for the discovery call, site survey or planned support appointment. Keep ticket SLAs, remote monitoring and asset management in the specialist system.
What does Sondu do for it support and managed-service companies?
For IT support and managed-service companies, the biggest gain comes from keeping the first question, the next action and the team handover together. Support requests and sales enquiries mix together, but small teams do not need an enterprise help desk. Sondu separates, assigns and schedules remote sessions. Expected: Fewer lost requests and less switching between inboxes.
Where the day gets messy
The problem is rarely the work itself.
It is everything around the work: the first question, the missing details, the person who is busy, and the appointment or reservation that still has to be arranged.
- 01 · The interruption
The question arrives while somebody is already working.
Support requests and sales enquiries mix together, but small teams do not need an enterprise help desk. The customer does not know that the IT team is with somebody else, on site or away from the desk. They only know they are waiting.
- 02 · The missing brief
The useful details arrive in fragments.
Before anybody can help, the business may need business, locations, users, systems, broad need, urgency and availability. When those sit across messages, screenshots and memory, the same questions get asked twice.
- 03 · The loose ending
The conversation does not become a clear next step.
The goal is the discovery call, site survey or planned support appointment. Without a direct route there, a helpful reply can still end as another promise to call back later.
A representative customer journey
From first question to a visible next step.
“We are opening a second office. Can somebody review what IT support we need?”
- Step 01 · connect.Bring the supported messages together
Website chat, email, Instagram and Facebook enter one shared queue. The IT team sees what was asked, who owns it and what has already been said.
- Step 02 · schedule.Offer the correct next step
Create bookable times for the discovery call, site survey or planned support appointment. The business controls duration, availability, deposits and reminders rather than negotiating every time by hand.
- Step 03 · bothKeep the handover visible
The details needed before the next step stay attached to the customer journey, so the next person does not start from nothing.
Best product mix
Connect + Schedule earns its place here.
The recommendation follows the actual workflow, not the desire to sell the biggest subscription. Product features vary by plan, and specialist operations remain elsewhere.
Sondu Schedule
€29 / month, from
Your diary, finally working for you.
- Branded booking page on your own domain
- Deposits taken at the moment of booking, at every tier
- Email reminders, unlimited. SMS sold as credits, never bundled
- A waiting list that fills a cancellation on its own
Sondu Connect
€45 / month, from
Every message, one inbox, answered.
- Website chat, email, Instagram DMs and Facebook Messenger in one queue
- The assistant drafts in your voice, a human approves every send
- Live translation both ways, so she reads hers and you read yours
- The inbox knows the diary: her next appointment sits beside the conversation
The honest boundary
What Sondu does not replace.
Sondu helps with the front door of the service. Regulated advice, case files and professional decisions remain inside the proper specialist system.
- Expected direction
Fewer lost requests and less switching between inboxes. That is a direction, not a guaranteed percentage. Compare a real period before Sondu with the same measures after it.
- How to measure it
First reply time, unanswered enquiries, clear ownership, duplicate replies and self booking rate. Then additional useful next steps × your real conversion rate × your average value.
- No invented uplift
No 37 percent, no benchmark harvested from a software blog. Just the numbers this business can verify.
Built for it support and managed-service companies.
Thirty days free per product, no card at signup, and free migration from whatever you are on now.