Sondu Connect compared with Gorgias
Gorgias knows the order number. It has never heard of Thursday at ten past four.
The best alternative to Gorgias depends on whether you take bookings. Gorgias is built for ecommerce support and priced against ticket volume, so it beats us on order queries and refunds.
Sondu Connect is one price, €45 a month with no per ticket charge, and it sits on the same database as your diary, so a conversation carries her next appointment.
The models, side by side
Not features. Shapes.
| Feature | Sondu Connect | Gorgias |
|---|---|---|
| How they charge | One flat monthly fee, €45, no tiers | Priced against ticket volume, per ticket over the allowance |
| A busy month costs more | No, the bill is flat | Yes |
| The context beside a chat | Her appointment, deposit, no show record | The order and tracking |
| Live translation both ways | Yes | Multilingual macros |
| Ecommerce order actions | Basic | Excellent, act on the order in the ticket |
| Charge per person | None, whole team included | Priced around agents and volume |
| Where data is hosted | EU, in Ireland | Global infrastructure |
Where they beat us
Buy Gorgias if this is you.
If your day is orders, refunds and tracking numbers on Shopify, Gorgias acts on the order in a way we do not, and it will serve you better. Connect wins when the inbox needs to know the diary rather than the order number.
Before you switch
The honest answers.
For a small service business, usually, and more importantly it is predictable. Connect is €45 a month plus IVA whatever your volume does. Gorgias is priced against how many tickets you receive, so a busy month costs more. Compare against your own invoice and your own volume, because their tiers and overage change.
It can handle the conversations, and many businesses run both a shop and a diary through it. What it does not do is act on the order from inside the chat, so no refunding, editing or cancelling an order in one click. If that is most of your day, Gorgias is the better tool and we would rather you knew now.
No. It drafts in your voice from the knowledge base you approved, and a human edits or approves every message before a customer sees it. If the answer is not in your knowledge base, the draft says the team will confirm rather than inventing something in your name.
Connect and Schedule sit on the same database, so a conversation carries that person's next appointment, their history, their deposit and their no show record. You can rebook them without opening a second window. A help desk cannot add this later, because it is not the system holding the appointments.
No. Connect works entirely on its own and plenty of businesses buy only Connect, because it is not tied to a diary. The extra context appears if you also run Schedule or Reserve, and you can add either later with a fresh thirty days for that product.
One flat fee, whatever the month does.
Thirty days free, no card at signup, and free migration from Gorgias if you decide to move.