Sondu Connect · two of four
The messagenobody sawwas a booking.
Instagram, Facebook, website chat and email, in one queue. Sondu reads it in any language, drafts the reply in yours, and nothing goes out until you tap send.
€45 a month. One price, no tiers.
What is Sondu Connect?
Sondu Connect is one inbox for every customer message. Website chat, email, Instagram DMs and Facebook Messenger arrive in the same queue. An assistant drafts the reply using only the facts you approved and your live diary, then a human edits or approves it before it sends, in the language the customer wrote in. It is €45 a month for one brand with unlimited team members. There is no per person charge and no per resolution charge.
What an unanswered message costs
She asked at eleven at night.
She asked on Instagram, then gave up and asked the salon two streets away. Nobody was rude to her and nobody lost her on purpose. The message simply landed in the fourth app of the day, under a comment, on somebody’s personal phone. Put your own numbers in.
What the average enquiry is worth if it books.
The late night DM and the comment nobody scrolled back to. Conservative for most owners we sit with.
- Over a year
- €4,992
Connect is €45 a month, flat, with no charge per person who answers.
How it works
Three things happen, in this order.
The point is not speed for its own sake. The point is that the reply is correct, in her language, and signed off by someone who works there.
- 01
Every channel lands in one queue
Website chat, email from your own reply address, Instagram DMs and Facebook Messenger arrive in the same place, tagged, rateable, with saved replies to hand. Put everybody who answers on it, at no extra cost, because there is no per person fee.
- 02
The assistant drafts from your facts only
It writes in your voice using the knowledge base you approved, and reads your live diary for availability when Schedule is on. If the answer is not in there, it does not invent one. It says the team will confirm, and it logs the question as one that beat the bot so you can answer it once and for good.
- 03
A human approves, and it sends in her language
You read her message in English, you edit or approve the draft, and it leaves in Spanish, Romanian or whatever she wrote in. She reads her language, you read yours. It never sends alone.
Is this for you
Helping these businesses, and here is how.
Sondu Connect is for any business that gets more messages than it can keep on top of. One price, one brand, unlimited team. Pick the closest, and see how it helps.
Every DM answered, by an inbox that knows the diary.
Instagram, Facebook, your website chat and email in one queue. The assistant drafts a reply from your real prices and real availability, you approve it, and it goes. Her next appointment sits right beside the conversation.
An enquiry lost at eleven at night to the salon two streets away is a booking you never see. Connect is the queue that catches it, for €45.
Why a help desk will not do
A ticket system does not know she is in on Thursday.
The big support tools were built for volume: queues, SLAs, deflection, a team of agents measured on resolutions. They are very good at that, and it is not your problem. Your problem is that the woman asking about highlights is already in the diary at ten past four on Thursday, and whoever answers needs to know it without opening a second window.
Connect sits on the same database as Schedule, so the conversation carries her next appointment, her history, her deposit and her no show record, on the same screen as her question. Rebooking her takes one click, not a phone call and a hunt.
What you are probably paying for already
One tool instead of the stack.
Most owners pay for an inbox, a chat widget and a way to translate, all separately, and a fee for every person who logs in. The figures on the left are the range owners tell us they pay.
- A shared inbox or help deskpriced per person who answers€25+ per personWhole team included
- AI answers charged per resolutionso a busy month costs morefrom ~90c each1,000 a month, then 3c
- A separate website chat widgetbolted on to your site€15 to €30Chat included
- A translation app or servicecopied and pasted, message by messageper messageBoth ways, included
Connect does all of that from €45 a month, on one bill.
Connect pricing
One flat fee. No commission, ever.
One price
€45 / month
1 brand · unlimited people
Nothing behind a tier, nothing per person
- One brand workspace, unlimited team members
- Website chat widget and a standalone chat page
- Email in and out from your own reply address, with a custom sending domain
- Instagram DMs and Facebook Messenger
- Shopify order lookup inside the conversation
- 1,000 AI replies a month, answered from your knowledge base only
- Unlimited AI drafts for your team, which only ever land in the composer
- Knowledge base with URL import, knowledge health and questions that beat the bot
- A public help centre with cited AI answers
- Saved replies, rules, tags, departments, saved views
- Live translation both ways, eight customer languages
- CSAT with a Google review nudge
- 2,000 broadcast emails a month
- The inbox knows the diary, automatically, when Schedule is on
One price. No Starter, no Business, no tier you have to decode. Connect grows by brands and by usage, and both are add ons with a published unit price.
SONDU One.
Sondu is four products. One is three of them: connect., schedule. Team and reserve., on one login and one invoice, everything talking to everything. Bought one at a time the three come to €159 a month, and guided setup and migration are normally €249 on top.
€129 / mo
What One includesThe honest comparison
Where the money actually goes.
These are serious tools and they beat us on depth. If you are running a support desk with a rota of agents, an SLA to hit and a reporting suite to feed, buy one of them. If you are a salon, a clinic or a shop with three people and four inboxes, you would be paying for a machine you will never switch on.
Intercom
Priced per person, with AI answers charged per resolution on top, so a busy month costs more than a quiet one. Wins on product depth, tours, and one of the best support experiences in software.
Sondu vs IntercomZendesk
Per agent tiers built for support teams, with the good reporting and routing behind the higher plans. Wins on scale and on integrations with everything, if you have somebody to configure it.
Sondu vs ZendeskGorgias
Built around ecommerce ticket volume and priced against it, so the bill tracks how much you are asked. Wins if your day is orders, refunds and tracking numbers.
Sondu vs Gorgias
Before you switch
The honest answers.
No. The assistant drafts a reply in your brand voice using only the facts in the knowledge base you approved, and a human edits or approves every message before it sends. If the answer is not in your knowledge base, the draft says the team will confirm rather than inventing anything.
€45 a month plus IVA. One price, one brand workspace, unlimited team members, and nothing behind a tier you have to decode. Every feature listed on this page is in it.
It grows two ways, both published: an extra brand workspace is €15 a month, and usage beyond the included allowances is metered. Everything else is flat.
Website chat, a standalone chat page, email in and out from your own reply address, Instagram DMs and Facebook Messenger, all into one queue with tags, saved replies, departments and ratings.
It does not pull WhatsApp into the inbox. That is a real gap, and we would rather say it here than let you find it in a demo.
AI replies to customers are 1,000 a month, then 3 cents each. Broadcast emails are 2,000 a month, then €2 per thousand, and that cap exists for deliverability rather than cost: one business sending badly hurts inbox placement for everybody on the platform.
AI drafts for your own team are unlimited, because they only ever land in the composer. Translation, transactional email and conversations are unlimited.
She writes in her language and you read it in yours. You approve a draft in your language and it leaves in hers, in eight customer languages. The chat widget and booking page also adapt to the customer’s language, which matters on the Costa Blanca where the same salon takes English on Tuesday and Spanish on Wednesday.
No. Connect works on its own and plenty of businesses buy only Connect, because it is not tied to a diary at all. If you do run Schedule, the inbox gains her next appointment, her history and her deposit beside every conversation, and rebooking becomes one click. Buying both takes 12% off the pair automatically.
In the European Union, hosted in Ireland, isolated per business with row level security. Conversations and contacts are yours to export at any time and are never sold on or used to advertise a competitor to your customers.
One queue. Answered properly.
Start free, put the whole team on it at no extra cost, and stop losing bookings in a notifications list.