Sondu for Independent shops and social-selling brands
Good fit · Connect
Stop product questions disappearing into social DMs.
Product, stock and collection questions arrive on Instagram, Facebook, web chat and email. Connect puts them in one queue with saved, approved replies. Expected: Fewer ignored DMs and faster purchase decisions.
Connect keeps supported messages, ownership and approved replies in one shared inbox. Keep inventory, checkout and orders in the specialist system.
What does Sondu do for independent shops and social-selling brands?
For Independent shops and social-selling brands, the biggest gain comes from keeping the first question, the next action and the team handover together. Product, stock and collection questions arrive on Instagram, Facebook, web chat and email. Connect puts them in one queue with saved, approved replies. Expected: Fewer ignored DMs and faster purchase decisions.
Where the day gets messy
The problem is rarely the work itself.
It is everything around the work: the first question, the missing details, the person who is busy, and the appointment or reservation that still has to be arranged.
- 01 · The interruption
The question arrives while somebody is already working.
Product, stock and collection questions arrive on Instagram, Facebook, web chat and email. The customer does not know that the retail team is with somebody else, on site or away from the desk. They only know they are waiting.
- 02 · The missing brief
The useful details arrive in fragments.
Before anybody can help, the business may need product, variant, collection or delivery need and contact details. When those sit across messages, screenshots and memory, the same questions get asked twice.
- 03 · The loose ending
The conversation does not become a clear next step.
The goal is the clear purchase answer, collection arrangement or product consultation. Without a direct route there, a helpful reply can still end as another promise to call back later.
A representative customer journey
From first question to a visible next step.
“Is this item available in another size, and can I collect it today?”
- Step 01 · connect.Bring the supported messages together
Website chat, email, Instagram and Facebook enter one shared queue. The retail team sees what was asked, who owns it and what has already been said.
- Step 02 · schedule.Offer the correct next step
Create bookable times for the clear purchase answer, collection arrangement or product consultation. The business controls duration, availability, deposits and reminders rather than negotiating every time by hand.
- Step 03 · bothKeep the handover visible
The details needed before the next step stay attached to the customer journey, so the next person does not start from nothing.
Best product mix
Connect earns its place here.
The recommendation follows the actual workflow, not the desire to sell the biggest subscription. Product features vary by plan, and specialist operations remain elsewhere.
Sondu Connect
€45 / month, from
Every message, one inbox, answered.
- Website chat, email, Instagram DMs and Facebook Messenger in one queue
- The assistant drafts in your voice, a human approves every send
- Live translation both ways, so she reads hers and you read yours
- The inbox knows the diary: her next appointment sits beside the conversation
The honest boundary
What Sondu does not replace.
Sondu should improve the customer journey without claiming to replace the specialist work, judgement or operating system behind the service.
- Expected direction
Fewer ignored DMs and faster purchase decisions. That is a direction, not a guaranteed percentage. Compare a real period before Sondu with the same measures after it.
- How to measure it
First reply time, unanswered enquiries, clear ownership, duplicate replies and self booking rate. Then additional useful next steps × your real conversion rate × your average value.
- No invented uplift
No 37 percent, no benchmark harvested from a software blog. Just the numbers this business can verify.
Built for independent shops and social-selling brands.
Thirty days free per product, no card at signup, and free migration from whatever you are on now.